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Critical Issues Newsflash for NextGen Office: Resolved Known Issues - 2022

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Topic(s)
Critical Issues Newsflash for NextGen Office: Resolved Known Issues - 2022
Critical Issues Categories
 
Potential Patient Safety (PPS) IssueAny issue that has the potential to, is perceived to, or has actually resulted in patient harm.
Potential Protected Information (PPI) IssueAny issue that has the potential to, is perceived to, or has actually resulted in the unintended disclosure of individually identifiable protected information.
Potential Non-Clinical Urgent (PNCU) IssueAny issue that has the potential to, is perceived to, or has actually resulted in the negative impact on key customer healthcare business functions.

The following critical issues have been resolved or closed in 2022.
 
For the list of open Critical Issues for NextGen Office, click here
For the list of resolved Critical Issues for NextGen Office by year, click the corresponding year below:


NextGen Office EHR 

TitleKnown Issue #
CLIA Number Does Not Default from the Location in Claims KI200153
Updating the Patient Chart in NextGen Office EHR Removes the Electronic Notifications Setting in Practice ManagementKI199995
Blueprints Overwrite Chief Complaint Custom Form Data from Patient Portal Custom Check-inKI199362
Deleting a Custom Form Entry in Vital Signs and Canceling an Entry on the Additional Information Screen Causes Incorrect Height and Weight UnitsKI198735
Sig Is Not Sent to Pharmacy When E-prescribing Medications with Film, Gum, or Implant FormulationsKI198971
California Providers Cannot Query Bamboo Health PDMP ReportsKI199982
Patient Verification Data (Date of Birth) Appears on the Patient Portal Activation Print InstructionsKI199968
Electronic Prescription Fails When Replacing a Renewal Request with a New Prescription with Zero RefillsKI199005
Pharmacy Alert Shows for an Archived Provider but Pharmacy Message Does Not ShowKI194044
Prescriber Is No Longer Alerted on Subsequent Prescriptions or Renewals after the Prescriber Overrides the First Drug-to-Allergy AlertKI194641
Some Medications Do Not Show PDR BriefsKI196389
MIPS Dashboard Shows Incorrect Calculation or Population ValuesKI198449
Notes from Chief Complaint Do Not Appear in the C-CDA FileKI196656
Encounter-Specific Page Notes Do Not Save in the EncounterKI198331
Users with Admin Clerk Pharmacy Role Should Not Have Permission to Deny Renewal RequestsKI198028
Care Plan Does Not Show in Clinical Summary PDFKI195694
C-CDA Preview or Download from an Encounter Shows As Blank or Does Not DownloadKI198336
Documents Assigned to Inactive Document Types Are Missing in Patient ChartsKI194870


NextGen Office Practice Management

Title Known Issue #
Unapplied Patient Payments and Patient Credits with a Balance Do Not AppearKI123826
Duplicate Charges Appear in Patient LedgersKI195037
Using Multiple Tabs When Scheduling Causes Appointments to Change or Move in Patient ChartsKI196609
Duplicate Credit Card Payments Are Posted within 30 SecondsKI198223
Insurance Claims Resubmitted to Non-Claim Charges Cause Balancing IssuesKI195028














 
Keywords"critical issue" newsflash "news flash" CIN NF
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TitleCritical Issues Newsflash for NextGen Office: Resolved Known Issues - 2022
URL NameCritical-Issues-Newsflash-for-NextGen-Office-Resolved-Known-Issues-2022
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