Critical Issues NewsFlash - Deleting a Custom Form Entry in Vital Signs and Canceling an Entry on the Additional Information Screen Causes Incorrect Height and Weight Units

Potential Patient Safety

Deleting a Custom Form Entry in Vital Signs and Canceling an Entry on the Additional Information Screen Causes Incorrect Height and Weight Units

Release Date

March 31, 2022

Known Issue #

KI198735

Issue

In NextGen® Office EHR, an issue has been identified in Vital Signs in Encounters. When you delete an entry from either the LABS-URINE or LABS-BLOOD tab and click Cancel on the Additional Information screen, the height and weight units incorrectly appear. The unit buttons also can no longer be toggled. If you click Save, the vitals no longer appear.

Steps to Reproduce

1. Open an encounter.
2. On the SOAP menu, select O > Vital Signs.
3. Click Enter Vitals.
4. Click Additional Information.
5. Enter the patient's height and weight. 
6. Click the LABS-URINE or LABS-BLOOD tab and add an entry.
7. Click Save.
8. Click the same custom form tab in step 6 and delete the entry. 
9. Click the Vital Signs tab and click Additional information. 

10. Click Cancel. 
11. Click the date corresponding to the vitals entry. 
12. Click Additional Information.

13. Click Save. 

Action Required

After deleting the lab entry, save the vital signs record rather than cancel; however, this must be done before the units appear on the units button.

Status

This issue was fixed on November 3, 2022.

Clients who are experiencing this issue can link their practice to this issue via the NextGen Healthcare Success Community homepage. Navigate to the Known Issues tab, select the known issue that is affecting your practice, and select the This Known Issue Affects me check box. A case will be created on your behalf and you will receive updates on the status of this issue.