Critical Issues NewsFlash - C-CDA Preview or Download from an Encounter Shows As Blank or Does Not Download

Potential Patient Safety

C-CDA Preview or Download from an Encounter Shows As Blank or Does Not Download

Release Date

December 22, 2021

Known Issue #

KI198336

Issue

In NextGen® Office EHR, when some users try to preview a C-CDA or download a C-CDA file from a patient's encounter, the C-CDA shows as blank or the C-CDA file does not download or open. 

Steps to Reproduce

1. Open the patient's encounter.
2. Click the Encounter # to open the Encounter Summary Preview.
3. Click Clinical Summary.
4. Click Preview CCDA.

Or

1. Open the patient's encounter.
2. Click the Encounter # to open the Encounter Summary Preview.
3. Click Clinical Summary.
4. Click Download CCDA. 

Action Required

1. In the patient's chart, click the Administrative tab.
2. Click C-CDA.
3. Select the C-CDA file's row.
4. Click on the left toolbar to open the Tasks and Messages tool.
5. Click Direct Message to send the C-CDA. 

Or 

1. Create a consult order.
2. Direct message or fax the order requisition.

Status

This issue was fixed on January 20, 2022.

Clients who are experiencing this issue can link their practice to this issue via the NextGen Healthcare Success Community homepage. Navigate to the Known Issues tab, select the known issue that is affecting your practice, and select the This Known Issue Affects me check box. A case will be created on your behalf and you will be kept updated on the status of this issue.