Critical Issues NewsFlash - Insurance Claims Resubmitted to Non-Claim Charges Cause Balancing Issues

Potential Non-Clinical Urgent

Insurance Claims Resubmitted to Non-Claim Charges Cause Balancing Issues

Release Date

February 5, 2021

Known Issue #

KI195028

Issue

In NextGen® Office Practice Management, insurance claims that are resubmitted to non-claim charges cause balancing issues.

Steps to Reproduce

1. Create an insurance claim.
2. Click .
3. Click Enter Non-Claim Charges.
4. Remove the CPT codes and replace them with non-claim charge codes.
5. Click Save Charges.

Action Required

We do not recommend that clients perform this workflow. We recommend one of the following alternatives: 

• Move the insurance balance to the patient balance
• Resubmit to self pay (but not non-claim)
• Write off the insurance balance and create a new claim

Status

This issue was fixed on March 14, 2022.

Clients who are experiencing this issue can link their practice to this issue via the NextGen Healthcare Success Community homepage. Navigate to the Known Issues tab, select the known issue that is affecting your practice, and select the This Known Issue Affects me check box. A case will be created on your behalf and you will be kept updated on the status of this issue.