Critical Issues NewsFlash - Encounter-Specific Page Notes Do Not Save in the Encounter

Potential Patient Safety

Encounter-Specific Page Notes Do Not Save in Encounter

Release Date

November 29, 2021

Known Issue #

KI198331

Issue

When you are in NextGen® Office EHR and are using two tabs or two windows within the same browser and are editing an encounter-specific page note (e.g., Chief Complaint, Physical Exam, Assessment) in one tab while opening the same patient chart in another tab, the page note shows as saved in the first tab, but does not get saved to the encounter.

Steps to Reproduce

Note: Our example uses the Physical Exam page, but this issue may affect other pages within the encounter.

1. Log in to NextGen Office.
2. In EHR, in Patient Tracker, click the appointment time to open the patient's encounter.
3. Click O on the SOAP menu and select Physical Exam. 
4. Edit and save the page note.
5. Edit the note again, but do not save the note yet.
6. Open a duplicate tab in the same browser or open a new tab in the same browser and log in to NextGen Office.
7. In EHR, in Patient Tracker, click the patient's name to open the patient's chart.
8. Return to the first browser tab and save the Physical Exam note that is still in edit status.

9. Click the Encounter #.
10. Click Clinical Summary.

11. Return to the second browser tab and click the same encounter as the first browser tab.
12. Click O on the SOAP menu and select Physical Exam. 

Action Required

Do not use two tabs or windows within the same browser. For example, you can use Chrome and Firefox.

Status

This issue was fixed on March 14, 2022.

Clients who are experiencing this issue can link their practice to this issue via the NextGen Healthcare Success Community homepage. Navigate to the Known Issues tab, select the known issue that is affecting your practice, and select the This Known Issue Affects me check box. A case will be created on your behalf and you will be kept updated on the status of this issue.