Information

Topic(s)

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Critical Issues Categories

Potential Patient Safety (PPS) Issue	Any issue that has the potential to, is perceived to, or has actually resulted in patient harm.
Potential Protected Information (PPI) Issue	Any issue that has the potential to, is perceived to, or has actually resulted in the unintended disclosure of individually identifiable protected information.
Potential Non-Clinical Urgent (PNCU) Issue	Any issue that has the potential to, is perceived to, or has actually resulted in the negative impact on key customer healthcare business functions.

The following critical issues are open.

For the list of resolved Critical Issues for NextGen Office by year, click the corresponding year below:

NextGen Office EHR

Title	Known Issue #
Critical Issues NewsFlash - Ordering a Radiological Test May Not Alert the User of Potential Allergies	KI203925
Critical Issues NewsFlash - Using the Patient was born premature Checkbox While Documenting Vitals on the Vital Signs Tab and in the Encounter May Cause Some Vital Sign Data to Not Appear on a Growth Chart	KI203741
Critical Issues NewsFlash - Open Encounters Tab Allows Users Access to the SOAP Menu with a Reopened Format and Sign Encounter	KI203922
Critical Issues Newsflash: Order Results Entered via Quick Results May Not Save if the Procedure Code Description Exceeds 95 Characters	KI203745
Critical Issues Newsflash: OB Observations May Not Appear if Gestational Age Date Differs from Encounter Date	KI204547

Title	Known Issue #
Critical Issues NewsFlash - Claims for Horizon Blue Cross Blue Shield of New Jersey Are Rejected for Having the Same Billing and Rendering Provider Information	KI203613
Critical Issues Newsflash: Patient Roster Files Upload to an Incorrect Practice	KI202995

Title	Known Issue #
Critical Issues Newsflash: Patients Aged 18 and Older May Experience Restrictions Viewing or Adding Immunizations in NextGen Office Patient Portal	KI138781
Critical Issues Newsflash: Messages with Attachments Sent from NextGen Office Patient Portal May Omit Attachments with Long File Names	KI204679

Keywords	"critical issue" newsflash article index help catalog directory "open issues" "known issues"

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Title	Critical Issues Newsflash for NextGen Office: Open Known Issues

URL Name	Critical-Issues-Newsflash-for-NextGen-Office-Open-Known-Issues