Critical Issues Newsflash for NextGen Office: Resolved Known Issues - 2025

Critical Issues Categories
 

Potential Patient Safety (PPS) Issue	Any issue that has the potential to, is perceived to, or has actually resulted in patient harm.
Potential Protected Information (PPI) Issue	Any issue that has the potential to, is perceived to, or has actually resulted in the unintended disclosure of individually identifiable protected information.
Potential Non-Clinical Urgent (PNCU) Issue	Any issue that has the potential to, is perceived to, or has actually resulted in the negative impact on key customer healthcare business functions.

The following critical issues have been resolved or closed in 2025.
 

For the list of open Critical Issues for NextGen Office, click here For the list of resolved Critical Issues for NextGen Office by year, click the corresponding year below: 2024 2023 2022 2021 2020 2019 2017 & 2018

NextGen Office EHR 

Title	Known Issue #
Critical Issues NewsFlash - Generating Documents with the Print Wizard May Cause the Vital Signs Weight Section to Show Only Pounds Instead of Pounds and Ounces	KI203770

 

NextGen Office PM

Title	Known Issue #

 

NextGen Office Patient Portal Title Known Issue #  Critical Issues NewsFlash - When Uploading a Patient’s Documents through Community Resources the Documents Will Appear in the Patients’ Portals for All of the Practice’s Patients  KI204181