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Critical Issues Newsflash for NextGen Office: Resolved Known Issues - 2019

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Critical Issues Categories

Potential Patient Safety (PPS) IssueAny issue that has the potential to, is perceived to, or has actually resulted in patient harm.
Potential Protected Information (PPI) IssueAny issue that has the potential to, is perceived to, or has actually resulted in the unintended disclosure of individually identifiable protected information.
Potential Non-Clinical Urgent (PNCU) IssueAny issue that has the potential to, is perceived to, or has actually resulted in the negative impact on key customer healthcare business functions.

The following critical issues have been resolved or closed in 2019.
 
For the list of open Critical Issues for NextGen Office, click here
For the list of resolved Critical Issues for NextGen Office by year, click the corresponding year below:

NextGen Office EHR 

TitleKnown Issue #
Lab Order Results Are Not Received When Patient's Middle Initial Is Sent in ORU MessageKI175301 
Chief Complaint Sentence HPI Format Omits Denied InformationKI177543
Diagnosis Coding and Temperature Data Missing from C-CDA FileKI174871,KI174996
Custom Form Patient Instructions Do Not Export Correctly in the C-CDA FileKI174931
Results Are Not Appearing in Lab OrdersKI175036
Encounter C-CDA Is Exporting the Patient’s Current Medical InformationKI161496
Pharmacy Renewal Fails for Prescribers When Account Location and Prescription Renewal Location DifferKI183614
Chief Complaint Denied Modifying Factor Information Does Not Appear in Clinical Summary C-CDAKI178427
A Task Associated with an Incorrect Patient Cannot Be Deleted from the Incorrect Patient's ChartKI177721
Data Can Be Added to Signed/Finalized Encounters Using Grand CentralKI174944
Prescriber Is No Longer Alerted after the Prescriber Overrides the First Drug-to-Allergy AlertKI174152

NextGen Office Practice Management

TitleKnown Issue #
Single Credit Card Swipes Are Charged Multiple TimesKI159428
Claims Containing Charges with Insurance Balances Appear as FinalizedKI174924
Location and Claim ID Intermittently Do Not Appear in Reports KI177314
Negative Claim Adjustments Do Not Transfer to the Secondary Claim Form When Created from Secondary Billing or When Clicking the COB ButtonKI177515
Keywords"critical issue" newsflash "news flash" CIN
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TitleCritical Issues Newsflash for NextGen Office: Resolved Known Issues - 2019
URL NameCritical-Issues-Newsflash-for-NextGen-Office-Resolved-Known-Issues-2019
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