Critical Issues NewsFlash - Negative Claim Adjustments Do Not Transfer to the Secondary Claim Form When Created from Secondary Billing or When Clicking the COB Button

Potential Non-Clinical Urgent

Negative Claim Adjustments Do Not Transfer to the Secondary Claim Form When Created from Secondary Billing or When Clicking the COB Button

Release Date:

March 28, 2019

Known Issue #:

KI177515

Issue

In NextGen® Office Practice Management, negative claim adjustments do not transfer to the secondary claim form when created from Secondary Billing or when the user clicks the COB button.

Steps to Reproduce

1. On the menu bar, hover over Billing and then Payments and then select View Unapplied Insurance Payments.
2. Click the Payment Id.
3. In the Search for Charges section, next to HF Claim Id, enter the primary claim number.
4. Click Get.
5. Click Edit Adj.
6. Enter a positive insurance adjustment or patient responsibility amount.
7. Click Save Adjustment.
8. Enter a negative insurance adjustment or patient responsibility amount.
9. Click Save Adjustment.
10. Click COB.

The negative adjustment amount does not appear on the secondary claim form.

Action Required

Manually add the negative adjustment to the secondary claim form.

Status

This issue was fixed on March 28, 2019.

Clients who are experiencing this issue can link their practice to this issue via the NextGen Healthcare Success Community homepage (https://www.community.nextgen.com). Just navigate to the Known Issues tab, select the Known Issue which is affecting your practice, and check the This Known Issue Affects me check box. A case will be created on your behalf and you will be kept updated on the status of this issue.