Potential Patient Safety
Pharmacy Renewal Fails for Prescribers When Account Location and Prescription Renewal Location Differ
Release Date
May 15, 2019
Known Issue #
KI183614
Issue
In NextGen® Office EHR, when a prescriber with supervisor (NP, PA) with more than one prescribing location renews a prescription, and the prescriber’s account location and the prescription renewal location differ, the prescription renewal electronically sent to NewCrop does not contain the prescriber's details; only the supervisor's details. NewCrop returns the renewal request with a failure status.
Steps to Reproduce
- From the Pharmacy Alerts: Pharmacy Messages page, select the check box for the pharmacy renewal.
- Click Approve.
- Click the Prescriber Report tab.
- For Status, click Failure.
- Click the prescription renewal’s row.
Action Required
- Change the user account's location so that it matches the prescription renewal location.
- Deny and rewrite the prescription.
- Click the patient's name.
You are navigated to the Renewal Request.
- Click Deny & Rewrite.
You are navigated to Medication List where you can prescribe the medication again for the patient.
Status
This issue was fixed on October 24, 2019.
Clients who are experiencing this issue can link their practice to this issue via the NextGen Healthcare Success Community homepage. Navigate to the Known Issues tab, select the known issue that is affecting your practice, and select the This Known Issue Affects me check box. A case will be created on your behalf and you will be kept updated on the status of this issue.
