Potential Patient Safety
Custom Form Patient Instructions Do Not Export Correctly in the C-CDA File
Release Date
February 7, 2019
Known Issue
KI174931
Issue
In NextGen® Office EHR, custom form patient instructions are not exporting correctly in the C-CDA file. The C-CDA is not showing the patient instruction’s complete narrative.
Steps to Reproduce
- Confirm that the practice has the Patient Instructions custom form.
- Start encounter.
- Document patient instructions using the custom form.
- From the Encounter Summary Preview, click Clinical Summary.
- Click Preview CCDA.
- View the human-readable HTML version of the C-CDA file.
The human-readable HTML version of the C-CDA file does not show the full narrative and shows additional formatting from the code base.
Action Required
There is currently no workaround for this issue. Providers can view or export patient instructions in the clinical summary PDF.
Status
This issue was fixed on December 20, 2019
Clients who are experiencing this issue can link their practice to this issue via the NextGen Healthcare Success Community homepage. Navigate to the Known Issues tab, select the known issue that is affecting your practice, and select the This Known Issue Affects me check box. A case will be created on your behalf and you will be kept updated on the status of this issue.
