Potential Non-Clinical Urgent
Single Credit Card Swipes Are Charged Multiple Times
Release Date
October 9, 2019
Known Issue #
KI159428
Issue
In NextGen® Office Practice Management, there are infrequent reports of single credit card swipes that are charged the same amount multiple times.
Steps to Reproduce
This issue cannot be replicated. Reported occurrences were processed from credit card swipe transactions.
Action Required
Contact TSYS or navigate to the Transaction Central platform. Disable the option that allows duplicate payments. Clients who experienced this issue and then made this change have not reported further incidents.
Status
This issue was fixed on November 10, 2019.
Clients who are experiencing this issue can link their practice to this issue via the NextGen Healthcare Success Community homepage. Just navigate to the Known Issues tab, select the known issue that is affecting your practice, and check the This Known Issue Affects me check box. A case will be created on your behalf and you will be kept updated on the status of this issue.
