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Critical Issues Newsflash for NextGen Office: Resolved Known Issues - 2021

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Critical Issues Categories

Potential Patient Safety (PPS) IssueAny issue that has the potential to, is perceived to, or has actually resulted in patient harm.
Potential Protected Information (PPI) IssueAny issue that has the potential to, is perceived to, or has actually resulted in the unintended disclosure of individually identifiable protected information.
Potential Non-Clinical Urgent (PNCU) IssueAny issue that has the potential to, is perceived to, or has actually resulted in the negative impact on key customer healthcare business functions.

The following critical issues have been resolved or closed in 2021.
 
For the list of open Critical Issues for NextGen Office, click here
For the list of resolved Critical Issues for NextGen Office by year, click the corresponding year below:

NextGen Office EHR 

TitleKnown Issue #
C-CDA Preview or Download from an Encounter Shows As Blank or Does Not Download KI198336
Only First Multilevel Bulleted or Numbered List Appears in Encounter Notes in Encounter Summary PDF If Bulleted or Numbered Lists Have Two or More Sublevels

KI191987 

Refills Show in Medication List but Do Not Transmit to Pharmacy When Replacing a Renewal Request with a New Prescription

KI198156

When Patients Upload Documents to Their Medical Record in Patient Portal No Alert Shows in EHR

KI196231

Pharmacy Messages Do Not Appear for Locations When They Are No Longer Selected as a Prescribing LocationKI181430
Negative Surgical History Added in the Patient Portal Does Not Match in EHRKI194372 
Underweight Flag May Not Appear in Encounter Summary for Pediatric Patients Whose Weight Is Flagged as Underweight in Vital SignsKI193967
Blueprints Overwrite Review of Systems Entered in Patient PortalKI133632
Chief Complaint Section of Clinical Summary PDF Should Show Patient Age Based on Date of ServiceKI195584 
Written Signature Is Removed from Signed Encounter If Signature Is Removed from Signature ManagerKI181531
Longitudinal Care Plan Does Not Appear in Encounter SummaryKI175258
Allergies Do Not Show When Prescribing MedicationsKI197088
Clinical Summary Preview Should Show Patient Age Based on Date of ServiceKI191941 
No Alert Appears When an Immunization Is Added and the Patient Has an Active Allergy to the VaccineKI186880
Patients and Staff Do Not Receive Email Notification of New Patient Messages in Patient Portal and EHRKI196866
Other Symptoms Do Not Appear on Allergies Page or in EncounterKI175305
Dosing Calculator for Famotidine 40 mg/5 mL (8 mg/mL) Oral Suspension in Cases of Weight-Based Dosing Suggests Incorrect Milliliter DosageKI196407
Clinical Summary PDF Does Not Show Primary Insurance from Date of Service If Primary Insurance Is UpdatedKI178299

NextGen Office Practice Management

TitleKnown Issue #
Non-Transaction Summary Reports Are Missing Data KI184884,KI191889
Financial Reports Are Missing DataKI193528,KI194783 
NextGen Office Patient Portal
TitleKnown Issue #
When Patients Upload Documents to Their Medical Record in Patient Portal No Alert Shows in EHRKI196231
Patients and Staff Do Not Receive Email Notification of New Patient Messages in Patient Portal and EHRKI196866
Keywords"critical issue" newsflash "news flash" CIN
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TitleCritical Issues Newsflash for NextGen Office: Resolved Known Issues - 2021
URL NameCritical-Issues-Newsflash-for-NextGen-Office-Resolved-Known-Issues-2021
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