Potential Patient Safety
Refills Show in Medication List but Do Not Transmit to Pharmacy When Replacing a Renewal Request with a New Prescription
Release Date
October 5, 2021
Known Issue #
KI198156
Issue
In NextGen® Office EHR, when a user replaces the renewal request with a new prescription and updates the number of refills, the refills update in
Medication List, but they do not transmit to the pharmacy as prescribed.
Steps to Reproduce
Replace the Renewal Request with New Prescription
- In Pharmacy Messages, click the patient's name.
- Below the Renewal Request, click Replace.
- E-prescribe the new medication including the number of refills.
The number of refills show in Medication List.
Check the Prescription Transaction History (Rx Hx)
- In the chart, click the Medication List tab.
- In the Medications section, click ACTION and select History.
- Click Rx Hx.
- Click Action and select View Details.
One refill is transmitted to the pharmacy.
Action Required
Transmit a new prescription with the number of refills to the pharmacy.
Status
This issue was fixed on January 20, 2022.
Clients who are experiencing this issue can link their practice to this issue via the NextGen Healthcare Success Community homepage. Navigate to the Known Issues tab, select the known issue that is affecting your practice, and select the This Known Issue Affects me check box. A case will be created on your behalf and you will be kept updated on the status of this issue.
