Potential Non-Clinical Urgent

Written Signature Is Removed from Signed Encounter If Signature Is Removed from Signature Manager

Release Date

June 4, 2019

Known Issue #

KI181531

Issue

In NextGen® Office EHR, the written signature is removed from a signed encounter if the signature is removed from the Signature Manager. The timestamped electronic signature that shows on the side of the clinical summary PDF is not affected. If you re-add the signature to the Signature Manager, the signature will show again on the clinical summary PDF.

Steps to Reproduce

Add the signature and the signature shows in the clinical summary PDF

1. Log in to NextGen Office with a user ID that is associated with the provider's profile.
2. In EHR, click Documents.
3. Click Document Library.
4. Click Signature Manager.
5. Click Edit Signature.
6. Add a signature.
7. Click Save.
8. Click Save.
9. Navigate to an open encounter.
10. Click Sign.
11. Click Sign the Encounter.
12. Click Clinical Summary.
13. Click Export PDF.

Delete the signature and the signature does not show in the clinical summary PDF

1. Click Documents.
2. Click Document Library.
3. Click Signature Manager.
4. Click Delete Signature.
5. Navigate back to the previously signed encounter.
6. Click Clinical Summary.
7. Click Export PDF.

Action Required

No user action is required.

Status

This issue was fixed on July 22, 2021.

Clients who are experiencing this issue can link their practice to this issue via the NextGen Healthcare Success Community homepage (https://www.community.nextgen.com). Just navigate to the Known Issues tab, select the Known Issue which is affecting your practice, and check the This Known Issue Affects me check box. A case will be created on your behalf and you will be kept updated on the status of this issue.