Critical Issues NewsFlash - Only First Multilevel Bulleted or Numbered List Appears in Encounter Notes in Clinical Summary PDF If Bulleted or Numbered Lists Have Two or More Sublevels

Potential Patient Safety

Only First Multilevel Bulleted or Numbered List Appears in Encounter Notes in Clinical Summary PDF If Bulleted or Numbered Lists Have Two or More Sublevels

Release Date

Known Issue #

KI191987

Issue

In NextGen® Office EHR, if you include two or more sublevels in a bulleted or numbered list in an encounter note and then enter another bulleted or numbered list (single item or multilevel list), only the first multilevel bulleted or numbered list appears in the clinical summary PDF. Subsequent bulleted or numbered lists will not appear regardless of whether they are multilevel lists or a single item. 

Steps to Reproduce

1. In an encounter, open a page from the SOAP menu.

2. To add or edit a note, click .
3. Enter a multilevel bulleted or numbered list.

To create list sublevels, press tab or click the increase indent button .

4. Enter a second bulleted or numbered list.
5. Click Save.

4. Click the Encounter #. 
5. Click Clinical Summary.
6. Click Export to PDF.

Only the first multilevel bulleted and numbered list appear.

Action Required

When entering a bulleted or numbered list in an encounter note, do not enter two or more sublevels (press tab or click the increase indent button two or more times).

Status

This issue was fixed on January 20, 2022.

Clients who are experiencing this issue can link their practice to this issue via the NextGen Healthcare Success Community homepage. Navigate to the Known Issues tab, select the known issue that is affecting your practice, and select theThis Known Issue Affects mecheck box. A case will be created on your behalf and you will be kept updated on the status of this issue.