Potential Patient Safety
When Patients Upload Documents to Their Medical Record in Patient Portal No Alert Shows in EHR
Release Date
December 3, 2020
Known Issue #
KI196231
Issue
When patients upload documents to their medical record in YourHealthFile® Patient Portal, no alert shows in NextGen® Office EHR to notify practice staff that a document was uploaded.
Steps to Reproduce
Patient Portal Steps
- Click Review Medical Record.
- Click Amend My Record.
- Upload a document.
- Click Save.
EHR Steps
- Open the patient's chart.
No alert shows to notify practice staff about the uploaded document.
- Click Administrative and scroll down to the Amendments section.
The uploaded document shows.
Action Required
No user action is required.
Status
This issue was fixed on January 20, 2022.
Clients who are experiencing this issue can link their practice to this issue via the NextGen Healthcare Success Community homepage. Navigate to the Known Issues tab, select the known issue that is affecting your practice, and select the This Known Issue Affects me check box. A case will be created on your behalf and you will be kept updated on the status of this issue.
