Salesforce

Critical Issues Newsflash for NextGen Office: Resolved Known Issues - 2023

Printable View
« Go Back

Information

 
Topic(s)
Critical Issues Newsflash for NextGen Office: Resolved Known Issues - 2022
Critical Issues Categories
 
Potential Patient Safety (PPS) IssueAny issue that has the potential to, is perceived to, or has actually resulted in patient harm.
Potential Protected Information (PPI) IssueAny issue that has the potential to, is perceived to, or has actually resulted in the unintended disclosure of individually identifiable protected information.
Potential Non-Clinical Urgent (PNCU) IssueAny issue that has the potential to, is perceived to, or has actually resulted in the negative impact on key customer healthcare business functions.

The following critical issues have been resolved or closed in 2023.
 
For the list of open Critical Issues for NextGen Office, click here
For the list of resolved Critical Issues for NextGen Office by year, click the corresponding year below:


NextGen Office EHR 

TitleKnown Issue #
Projected Renewal Date May Not Update in Medication ListKI197210
Patient's Name in Chief Complaint in Clinical Summary PDF Updates to New Name When Name Is Changed after the Encounter Is SignedKI200642
Certain Allergens Do Not SaveKI200828
Abnormal Phrases in Physical Exams May Be Removed When Edited TwiceKI199951
Sig Is Not Sent to Pharmacy When E-prescribing Medications with Film, Gum, or Implant FormulationsKI198971
Unlinking a Patient Chart from a Staff Message or Task Does Not Remove the Message or Task from the Patient ChartKI199932
Unable to Add Expired Procedure Codes in EncountersKI201019
Encounter Summary Does Not Show Patient Data When No Rendering Provider Is Selected in EncounterKI196858
Specific Alert Content, Supplied by Drug Database Content Providers, May Cause Some Drug Interaction Alerts to Not Show - Recent Example: PAXLOVID™N/A
Unable to Direct Message Orders and Clinical SummariesKI201267
Abnormal Result Icon That Indicates Abnormal Order Results Does Not Appear in Electronic Lab OrdersKI201515
Significant Number of Characters in Obstetric Observations Causes a "404 Error" and the Character Limit Alert Does Not AppearKI199164
Electronic Lab Results May Not Show All Result Values KI202250 
Tasks Do Not Appear in Patient Charts When Marked as Review Required from Single File Upload or Document InboxKI202137
Users with View-Only Permissions to NextGen Office EHR Can Edit Certain Subjective and Objective PagesKI201057
Critical Issues NewsFlash - Tasks Do Not Appear in Patient Charts When Marked as Review Required from Single File Upload or Document InboxKI138775


NextGen Office PM

Title Known Issue #
Patient Message Sent from Patient B's Order in NextGen Office EHR but Patient A Received Patient Message in NextGen Office Patient PortalKI201232, KI201322 
Claims Received in NextGen Office PM Is Not Based on the Billing Location Provided in the DFT MessageKI199686
Incorrect Patient Chart Is Active after Editing Patient Demographic InformationKI194986
Missing Appointment Information in HL7 Message Causes Third-Party Integration FailureKI200113
CLIA Number Is Not Retained When Claim Is EditedKI202063 














 
Keywords"critical issue" newsflash "news flash" CIN NF
Attachment 1
Attachment 2
Attachment 3
Attachment 4
Attachment 5
TitleCritical Issues Newsflash for NextGen Office: Resolved Known Issues - 2023
URL NameCritical-Issues-Newsflash-for-NextGen-Office-Resolved-Known-Issues-2023
Powered by