Potential Patient Safety
Encounter Summary Does Not Show Patient Data When No Rendering Provider Is Selected in Encounter
Release Date
October 24, 2022
Known Issue #
KI196858
Issue
In NextGen® Office EHR, when no rendering provider is selected in the encounter before patient data is entered from within Subjective in the SOAP note, the data does not appear in the Encounter Summary Preview, C-CDA, or clinical summary PDF.
Steps to Reproduce
- Log in as a user who is not a provider.
- Create an encounter, but do not select a rendering provider.
- Document patient data in SOAP > Subjective.
- Select the encounter # to open the Encounter Summary Preview.
Patient data entered in Subjective does not appear. Data also does not show in the C-CDA or the clinical summary PDF.
Action Required
Select the rendering provider prior to documenting in the encounter.
Status
This issue was fixed on June 1, 2023.
Clients who are experiencing this issue can link their practice to this issue via the NextGen Healthcare Success Community homepage. Navigate to the Known Issues tab, select the known issue that is affecting your practice, and select the This Known Issue Affects me check box. A case will be created on your behalf and you will be kept updated on the status of this issue.
