Potential Non-Clinical Urgent
CLIA Number Is Not Retained When Claim Is Edited
Release Date
July 27, 2023
Known Issue #
KI202063
Issue
In NextGen® Office PM, when you edit a claim, the CLIA number does not appear even though it was added when the claim was created.
Steps to Reproduce
- In NextGen Office PM, on the Charge Entry page, select the Additional Info tab.
- Under Additional Information, select CLIA certification No. from the menu and then enter the CLIA number in the text box.
- Select Create Claim.
- Edit the claim and check the CLIA number.
The CLIA number does not appear.
Action Required
Reenter the CLIA in the claim before submitting.
Status
This issue was fixed on December 1 2023
Clients who are experiencing this issue can link their practice to this issue via the NextGen Healthcare Success Community homepage. Navigate to the Known Issues tab, select the known issue that is affecting your practice, and select the This Known Issue Affects me check box. A case will be created on your behalf and you will be kept updated on the status of this issue.
