Critical Issues NewsFlash - Patient's Name in Chief Complaint in Clinical Summary PDF Updates to New Name When Name Is Changed after the Encounter Is Signed

Potential Patient Safety

Patient's Name in Chief Complaint in Clinical Summary PDF Updates to New Name When Name Is Changed after the Encounter Is Signed

Release Date

December 16, 2022

Known Issue #

KI200642

Issue

In NextGen® Office EHR, when you change the patient's name after an encounter has been signed, the updated name appears in the Chief Complaint section of the exported clinical summary PDF. The clinical summary PDF should reflect the patient’s name as it was when the encounter was signed.

Steps to Reproduce

Create and Sign an Encounter

1. In the chart, click the Encounters tab.
2. Click New Encounter.
3. Click Chief Complaint.
4. Select the rendering provider.
5. Complete the chief complaint details and click Save.
6. Click the Encounter #.

7. Click Sign. 
8. Click Sign Encounter.
9. Open the encounter.
10. Click Clinical Summary.
11. Click Export PDF.

Change the Patient's Name

1. Open the patient's chart.
2. Click Edit.
3. Change the patient's name and click Save.

Export the Clinical Summary PDF after the Name Change

1. In the chart, click the Encounters tab.
2. Open the signed encounter.
3. Click Clinical Summary.
4. Click Export PDF.

Action Required

Status

This issue was fixed on January 26, 2023.

Clients who are experiencing this issue can link their practice to this issue via the NextGen Healthcare Success Community homepage. Navigate to the Known Issues tab, select the known issue that is affecting your practice, and select the This Known Issue Affects me check box. A case will be created on your behalf and you will be kept updated on the status of this issue.