Potential Non-Clinical Urgent
Claims Received in NextGen Office PM Is Not Based on the Billing Location Provided in the DFT Message
Release Date
November 29, 2022
Known Issue #
KI199686
Issue
Claims received in NextGen® Office PM updates the billing location based on the default billing location set for the rendering provider in Administration: Provider Maintenance when it should be based on the billing location provided in the DFT message.
Steps to Reproduce
- In Administration: Provider Maintenance, select a default billing location (for example, Location A)
- Process an inbound DFT message with billing Location B.
- Navigate to the user hold claim created from the DFT message.
The billing location appears as Location A instead of Location B.
Action Required
For practices with inbound DFT interfaces (for example, a third-party EHR to NextGen Office PM), if a rendering provider practices out of multiple billing locations, the billing location must be manually updated in Charge Entry before submitting the claim.
Status
This issue was fixed on July 13, 2023.
Clients who are experiencing this issue can link their practice to this issue via the NextGen Healthcare Success Community homepage. Navigate to the Known Issues tab, select the known issue that is affecting your practice, and select the This Known Issue Affects me check box. A case will be created on your behalf and you will be kept updated on the status of this issue.
