Critical Issues Newsflash: Editing Forwarded Tasks May Cause Them to Be Deleted

Potential Patient Safety

Editing Forwarded Tasks May Cause Them to Be Deleted

Known Issue #

KI202607

Published Date

June 9, 2025

Issue

NextGen Healthcare has identified an issue with NextGen® Office where editing forwarded tasks causes them to be deleted.

Steps to Recreate the Issue

1. Log on to NextGen® Office EHR (User A), and select the Tasks and Messages Tool icon.
2. Select another user (User B) under User List.
3. Select Message for Type, enter a Subject, enter a message, and then select Save.
4. Log off NextGen Office, and then log on as User B.
5. Select the Task and Messages tab, and then select the message sent by User A.
6. Select Forward, select a third user (User C) as the recipient, and then select Save.
7. Log off NextGen Office, and then log on as User C.
8. Open the Task and Messages tab, and then select the message forwarded from the User B
9. Select Forward, and then select User B as the recipient.
10. Log off NextGen Office, and then log on as User B.
11. Open the Task and Messages tab, and then select the message forwarded from User C.
12. Select Edit, and then select Update.

The forwarded message has disappeared from the task list.

Actions Required

Until this issue is fixed, users can create a new task thread instead of forwarding a task back to a user. The edited task can be found in Deleted View for reference purposes.

Status

This issue will be fixed in a future release.