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Critical Issues NewsFlash - Updating the Patient Chart in NextGen Office EHR Removes the Electronic Notifications Setting in Practice Management

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Information

 
Application Version
Environment
Instructions

Potential Patient Safety

Updating the Patient Chart in NextGen Office EHR Removes the Electronic Notifications Setting in Practice Management

Release Date

August 15, 2022

Known Issue #

KI199995

Issue

When users update the patient chart in NextGen® Office EHR, the electronic notifications setting is removed from the patient chart in Practice Management, which causes message notification emails and appointment reminders to not be sent.

Steps to Reproduce

Prerequisite: The patient chart in PM has an electronic notification setting selected. 

  1. Open the patient chart in EHR.
  2. Click Edit and update the chart. 
  3. Click Save.
  4. Open the patient chart in PM.
  5. Click View/Edit Details.

The Electronic Notification check boxes are cleared.

Action Required

Reselect the electronic notification setting in the patient chart in PM.

Status

This issue was fixed on December 1, 2022.

 

Clients who are experiencing this issue can link their practice to this issue via the NextGen Healthcare Success Community homepage. Navigate to the Known Issues tab, select the known issue that is affecting your practice, and select the This Known Issue Affects me check box. A case will be created on your behalf and you will be kept updated on the status of this issue.

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Keywords"patient chart" EHR PM "electronic notification" email "text messaging" setting
TitleCritical Issues NewsFlash - Updating the Patient Chart in NextGen Office EHR Removes the Electronic Notifications Setting in Practice Management
URL NameCritical-Issues-NewsFlash-Updating-the-Patient-Chart-in-NextGen-Office-EHR-Removes-the-Electronic-Notifications-Setting-in-Practice-Management
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