Potential Patient Safety
Pharmacy Alert Shows for an Archived Provider but Pharmacy Message Does Not Show
Release Date
December 21, 2021
Known Issue #
KI194044
Issue
In NextGen® Office EHR, a pharmacy alert appears for an archived provider, but when the user clicks 
to view the pharmacy request, no message appears in Pharmacy Messages. This issue occurs for practices who have an archived provider who is still receiving requests from the patient's pharmacy.
Steps to Reproduce
Click 
to view the pharmacy message, but no message appears in Pharmacy Messages.
Action Required
The practice should do the following:
- To view the message, reactivate the provider in Administration: Provider Maintenance. If you cannot reactivate the provider, contact Client Support for assistance in obtaining a temporary provider license.
- To prevent further requests to the archived provider for this patient/medication, deny the request (RenewRx or RxChange) and write a NewRx for the patient by a prescriber (who will not be archived) so that future messages will not be sent to the archived provider.
Status
This issue was fixed on July 14, 2022.
Clients who are experiencing this issue can link their practice to this issue via the NextGen Healthcare Success Community homepage. Navigate to the Known Issues tab, select the known issue that is affecting your practice, and select the This Known Issue Affects me check box. A case will be created on your behalf and you will be kept updated on the status of this issue.
