Potential Patient Safety
Documents Assigned to Inactive Document Types Are Missing in Patient Charts
Release Date
July 31, 2020
Known Issue #
KI194870
Issue
Users are able to deactivate (and activate) document types in Administration: Document Types. In NextGen® Office EHR, documents that were uploaded in Administrative that were assigned to a document type that has since been deactivated do not show in patient charts.
Steps to Reproduce
- To view the documents associated with the patient, in EHR, click the Administrative tab in the patient chart.
- Scroll down to the Documents section.
A document is missing.
- To view the document types available to the practice, in Practice Management, click Admin and then under Setup or EHR Setup, click Document Types.
- Verify whether the document type for the missing document is Active or Inactive.
The document type is Inactive.
Action Required
- In Practice Management, click Admin.
- Under Setup or EHR Setup, click Document Types.
- Reactivate the missing document's document type by selecting the Active option.
The document shows in Administrative in EHR.
Status
This issue is no longer occurring.
Clients who are experiencing this issue can link their practice to this issue via the NextGen Healthcare Success Community homepage (https://www.community.nextgen.com). Just navigate to the Known Issues tab, select the Known Issue which is affecting your practice, and check the This Known Issue Affects me check box. A case will be created on your behalf and you will be kept updated on the status of this issue
