Potential Non-Clinical Urgent
Duplicate Credit Card Payments Are Posted within 30 Seconds
Release Date
April 7, 2022
Known Issue #
KI198223
Issue
In NextGen® Office Practice Management and Patient Portal, there is no logic that prevents, or system errors shown, when duplicate credit card payments are posted multiple times in a row.
Steps to Reproduce
Post Credit Card Payments in Practice Management
- Open the patient's chart.
- Click Post Payment.
- Enter the payment amount and click Post Payment.
- Post duplicate payments multiple times in a row.
Post Patient Portal Credit Card Payments in Practice Management
- Open the Payments Overview page.
- Click the number next to the New Patient Portal Payments alert.
- Click the Payment ID.
- Under Payer, click the Claim ID.
- Enter the payment amount and click Post Payment.
- Post duplicate payments multiple times in a row.
Action Required
Contact TSYS or use the Transaction Central platform. Disable the option that allows duplicate payments.
Status
This issue was fixed on May 5, 2022.
Clients who are experiencing this issue can link their practice to this issue via the NextGen Healthcare Success Community homepage. Just navigate to the Known Issues tab, select the known issue that is affecting your practice, and check the This Known Issue Affects me check box. A case will be created on your behalf and you will be kept updated on the status of this issue.
