Potential Patient Safety
Electronic Prescription Fails When Replacing a Renewal Request with a New Prescription with Zero Refills
Release Date
February 11, 2021
Known Issue #
KI199005
Issue
In NextGen® Office EHR, when a user replaces a renewal request with a new prescription and the number of refills equals zero, the electronic prescription fails.
Steps to Reproduce
- In Pharmacy Messages, click the patient's name.
- Below the Renewal Request, click Replace.
- E-prescribe the new medication and leave the value in the Refills field as 0.
The electronic prescription fails. The renewal request status shows Failure (Fail:Pharmacy:Could not populate PharmCom object).
Action Required
In the new prescription, enter the refill count as ≥1.
Status
This issue was fixed on July 14, 2022.
Clients who are experiencing this issue can link their practice to this issue via the NextGen Healthcare Success Community homepage. Navigate to the Known Issues tab, select the known issue that is affecting your practice, and select the This Known Issue Affects me check box. A case will be created on your behalf and you will be kept updated on the status of this issue.
