Potential Patient Safety
Users with Admin Clerk Pharmacy Role Should Not Have Permission to Deny Renewal Requests
Release Date
December 16, 2021
Known Issue #
KI198028
Issue
In NextGen® Office EHR, users with the Admin Clerk prescribing role (Pharmacy Role in Administration: User Maintenance) can deny renewal requests when they should only have read-only access to the Pharmacy Alerts pages, and, therefore, should not be able to take action on pharmacy requests.
Steps to Reproduce
- User with Admin Clerk prescribing role logs in to NextGen Office.
- Open the Pharmacy Messages page.
- Select the prescriber.
- Select the row and then click Deny.
- Select a Denial Reason.
- Click Deny.
Action Required
Reinforce office policies and procedures regarding who is authorized to deny renewal requests.
Status
This issue was fixed on February 24, 2022.
Clients who are experiencing this issue can link their practice to this issue via the NextGen Healthcare Success Community homepage. Navigate to the Known Issues tab, select the known issue that is affecting your practice, and select the This Known Issue Affects me check box. A case will be created on your behalf and you will be kept updated on the status of this issue.
