NextGen Office System Requirements and Recommendations

You can use the following system requirements and recommendations to ensure an optimal user experience, and that NextGen® Office performs as efficiently as possible.

Contents

Operating System
Browser
Internet Speed
Software
Hardware
Screen Resolution
Security

Operating System

OS	Version
Windows	8.1 or newer
macOS	10.15 (Catalina) or newer
iPadOS	Latest two versions
iOS	Latest two versions
Android	Latest two versions

Supported Operating Systems by Product Line

Product Line	Windows	macOS	iPadOS	iOS	Android
NextGen Office EHR
NextGen Office PM
NextGen Office Patient Portal
NextGen Office mobile capabilities	You can only e-prescribe and view schedules.

Browser

NextGen Office supports the latest two versions.

Supported Browsers

Safari is the only browser officially supported for iPads.

Product Line	Google Chrome	Mozilla Firefox	Apple Safari	Microsoft Edge
NextGen Office EHR
NextGen Office PM
NextGen Office Patient Portal

Multiple User Sessions

As a best practice, we do not recommend logging in to more than one user session in a single browser. This practice ensures the integrity of patient information. 

What are multiple user sessions? 

• You open a duplicate tab in the same browser. 
• You log in more than once in the same browser.

Why can't I have more than one user session open?

Performing patient-specific activity in more than one tab or window in the same browser can cause data entry issues.

What can I do if I need to perform activity on two screens?

• You can use Chart Preview (select the blue tab above the SOAP menu) to view other areas of the patient chart while in a chart or an encounter without leaving the page that you are currently on.
• You can use two different web browsers; one for each activity (for example, Chrome and Firefox). Mac users can also use Safari.

Can I have a dynamic IP address?

No

Additional Browser Requirements

• Allow pop-ups from healthfusionclaims.com.
• Add healthfusionclaims.com as a trusted site if requested by the browser.
• Safari: Turn off the block pop-ups setting (Safari does not specify sites).
• iPads: For special print prescriptions or when e-prescribing controlled substances (EPCS), you must allow cookies in Safari.

Internet Speed

• High-speed broadband
• 5 Mbps download/1 Mbps upload or higher (also for stable video during e-visits)
• Test your Internet speed

Software

The following software is required for some NextGen Office functionality:

• Adobe® Acrobat® Pro DC or similar software
• Adobe® Acrobat® Reader DC or similar software
• DYNAMIC WEB TWAIN® software by DYNAMSOFT®
• Microsoft® Word® or similar word processing software
• Microsoft® Excel® or similar spreadsheet software
• Zip compression/decompression software

Hardware

• Airprint-enabled printer (iPad and iPhone)
• ICA-compliant scanner (Mac)
• TWAIN-compliant scanner (Windows)
• Webcam and microphone (for e-visits)

Screen Resolution

Product Line	Minimum Display Resolution
NextGen Office EHR	1024 x 768
NextGen Office PM	1024 x 768
NextGen Office Patient Portal	320 x 480
NextGen Office mobile capabilities	320 x 480

Security

User IDs and Password Security

• Do not share user IDs or passwords. 
• Create unique and strong passwords of at least 14 characters.
• Change passwords every 90 days at minimum. You are reminded every 90 days to change your password. Adhere to this recommendation.
• Do not reuse passwords from other websites.
• Use a password manager.

IP Address Restrictions

• Set up IP address restrictions in Administration: IP Address Restrictions.

Virtual Private Networks (VPNs)

• You can use VPNs to ensure continued access from mobile devices, homes, facilities, and offices.
• Use secured and well-established VPNs. 
• Do not use obfuscation or anonymous providers.

Account and Billing Information

• Keep your practice's contact persons, email addresses, and phone numbers up to date.
• Billing clients must monitor their user and sub-user lists and keep them updated.

See Also: 
Administration: IP Address Restrictions
Chart Preview
Why Can't I Access the NextGen Office Login Page?