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NextGen Healthcare | Nextgen Office
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Tips for issue resolution:
For application-specific issues (PM, EHR & Clinical Templates, Patient Portal, EDI, etc.), select the respective application.
For general technical issues such as printing, faxing, scanning, performance, connectivity problems, or for software updates/installations, select Technical Support.
For requests regarding custom utilities or reports, or for product and pricing information, contact your Sales Person or Account Manager directly through the information available on the Success Community home page. No need to open a case for these inquiries.
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DISPLAY MODEL AFTER HOURS MESSAGE
It is currently outside of business hours.
After Hour Support is available for Critical (Priority 1) issues.
If this is a Critical (Priority 1) issue, click After Hours Support. Issues not considered Critical (Priority 1) are billable.
If this is not a Critical (Priority 1) issue, click Standard Business Hours Support.
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