Use E-visits as a Patient

Patients start their e-visits by checking in to their appointments from their NextGen Office® Patient Portal account. 

Appointment Check-in

For appointment check-in instructions, refer to Appointment Check-in Using the Patient Portal.

E-visit Process

After patients click Complete Check-in Process, the e-Visit window opens. The patient appears on the left side of the screen and the provider appears on the right side.

Patients can communicate using one of the following methods. Patients select their preference when they request an e-visit:

• Phone: Patients provide the preferred phone number when they request an e-visit.
• Video chat: Patients and providers use the on-screen microphone. The browser may prompt the patient to allow access to their computer's camera and microphone. Patients must allow access. 
• Online chat: Enter questions/comments in the Your Questions text box.

Patients can end their e-visit by clicking End e-Visit.