Renew Electronic Prescriptions of Controlled Substances (EPCS)

When a pharmacy requests a renewal to a controlled substance prescription, you receive a pharmacy renewal in Pharmacy Messages. For instructions on how to renew non-controlled substance prescriptions, refer to Renew Electronic Prescriptions.

You can perform the following actions on a renewal request:

• Deny
• Replace the renewal request with a new prescription
• Approve

Open Pharmacy Messages

1. On the top toolbar, select or select Pharmacy Alerts on the bottom toolbar.

Note: A red indicator means that the provider has a pharmacy alert.

2. Select the Pharmacy Messages tab.

Open Renewal Request Screen

Do one of the following in Pharmacy Messages. Pharmacy renewal drugs are marked with in the Drug column.

Deny a Renewal Request

Note: You cannot bulk deny renewal requests in Pharmacy Messages.

1. Select a Denial Reason (required).
2. Select Deny.

Pharmacy Renewal Request: Denied shows above the Renewal Request.

Replace a Renewal Request with a New Prescription

1. Select Replace.

You are navigated to Medication List to create a new prescription.

Note: You cannot replace a scheduled drug with a non-scheduled drug. 

2. Perform the same steps as if you were e-prescribing a new controlled substance medication. 

• Select New Medication.
• Search for the medication and then select one of the search results.
• Enter the sig details.
• Select Save and ePrescribe.
• Select the desired pharmacy (EPCS-enabled pharmacies appear in red) by selecting its row.
• Select Sign/Transmit.

Note about pediatric patients: You must include height and weight for pediatric patients (18 or under). Height and weight are pulled from last vitals entered in the patient's chart.

Pharmacy Renewal Response: Replaced shows above Renewal Response Replacement section, which shows the replacement medication. The Renewal Request shows below the replacement medication.

Approve a Renewal Request

Note: You can bulk approve renewal requests.

1. Select Approve.

Pharmacy Renewal Request: Approved shows above the Renewal Request.

2. Acknowledge or Override the alerts based on the conditions of the patients if there are any.
3. Select Save.

You successfully authenticated the approval of the pharmacy renewal.

See Also: 
Pharmacy Messages

_{Last Updated: 4/22/25}