Locked Out Username
Bamboo Health
If your username is locked out, submit a ticket to Bamboo Health. After Bamboo Health unlocks the username, you can try your credentials again.
LogiCoy
To unlock your username, email LogiCoy Support: pdmp@logicoy.com.
PDMP Report Is Not Available
If the PDMP Report module is not available or working as expected, check your location from the top navigation bar in EHR and make sure that the location has an NPI in Administration: Locations.
Bamboo Health Scheduled Maintenance
Bamboo Health's maintenance window is every Wednesday 4:00–6:00 AM ET. There could potentially be downtime during this window if any changes are made to PMP Gateway as part of their maintenance window. Bamboo Health sends client notifications only if an outage extends outside of this maintenance window.
Bamboo Health Unplanned Outages
Bamboo Health adds your email address to a distribution list to receive notifications when the PMP Gateway service is unexpectedly unavailable. This communication comes from their Client Relations team and they will provide regular updates until the service is restored.
See Also: PDMP Report with Bamboo Health FAQPDMP Report with LogiCoy FAQ
