Orders Dashboard

You can view the orders for a selected provider and date range on the Orders Dashboard in NextGen® Office EHR by selecting Orders  on the navigation bar.

Indicator Colors for Orders

Indicators appear in the left corner of the Orders icon to signify that the ordering provider or another provider has an unreviewed order that requires review. No indicator means that the practice has no unreviewed orders. A red or green indicator appears depending on whether the logged-on provider has an unreviewed order with an abnormal or normal result.

The indicator’s color depends on your user type (selected in Administration: User Maintenance) and the result status. Abnormal results rank higher than normal results. If you have nine unreviewed orders with normal results and one with an abnormal result, the indicator is red. After you have reviewed the order with the abnormal result, the indicator changes to green.

User Type in Administration: User Maintenance	NPI Entity in Administration: Provider Maintenance	Indicators
Provider	Individual Provider	Red indicator : Logged-on provider has an unreviewed order with an abnormal result. Green indicator : Logged-on provider has an unreviewed order with a normal result. If all orders have normal results, the indicator is green. Yellow indicator : Another provider in the practice has an unreviewed order.
Staff	N/A	The indicator is always yellow for logged-on staff members for any unreviewed orders for the ordering providers in your practice, regardless of whether they have an abnormal or normal result.

Orders Dashboard Filters

You can filter the Orders Dashboard by ordering provider and location. The default selections are All Providers and All Locations.

You can select a filter view for the page. The default view is Unreviewed Results.

• To view orders that do not have results entered yet, select Open Orders. 
• To view orders with results (regardless of review status), select Orders w/ Results.
• To view tests that have been received through an electronic lab interface but could not be matched in NextGen Office to a patient, select Unmatched Results. This situation can occur if an order did not originate from within NextGen Office or if the patient's name does not match the date of birth.

Overdue Orders Alert

An alert appears when the due date has passed on one or more orders.

Print Orders or Order Labels

Under Manage the Requisition, you can print an order or print a label for the order. The Print Label option is available for users who have this option configured and have an electronic lab interface.

Manage Orders

The options available under Manage the Order depend on which stage the order is in.

• To create a duplicate of the selected order, select Copy as New. 
• To add a note to the order or suppress the results, select Patient Message. Prerequisite: The patient must have an active portal account. 
• To manually match an unmatched result to the correct order, select Match Result. 
• To mark the order as reviewed, select Reviewed.
• To view and add results to the order, select Results. 
• To add information regarding the order status, select Status. You can document patient follow-up attempts, change the due date or appointment information, or follow up with a referring provider. 
• If the order has not been printed yet, you can edit the order details by selecting Edit.

Unhide an Order

1. In NextGen Office EHR, do one of the following:
   1. In the patient chart, select the Orders tab.
   2. In an encounter, select O > Order History.
2. To view hidden orders, select Exclude Hidden Orders​​​​​.
3. Select the hidden order, and select Hide/Unhide.
4. Select OK.

The order returns to the previous status.

See Also

• Export Order Logs
• Order Result Patient Communication and Result Suppression
• Order Status

_{Last Update: 3/11/25}