Log in to the NextGen Office Patient Portal

This article provides instructions on how patients log in to the NextGen® Office Patient Portal. Procedures are also provided in the attached PDF. Download and distribute this to patients.

For a Word document with instructions that you can customize by adding the practice's logo and editing the document for your needs, download the attachment in NextGen Office Customizable Patient Portal Login Instructions.

Login Methods

• Username and password
• Verification code

NextGen Office Patient Portal URL

https://www.yourhealthfile.com/

Log in with Username and Password

The username and password method is the default login method. 

1. Enter your username.
2. Enter your password.
3. Select Log In.

Login Attempts

• You are allowed three attempts to enter your username and password before your account is deactivated. Alerts appear with a countdown of how many login attempts you have left.

• To create a new username and password, contact your practice to reenable portal access.
• If your account is deactivated, you can still log in using a verification code.
• To avoid account deactivation, select Forgot username or password? to retrieve your username or reset your password. You can also use the verification code login method.

Log in with Verification Code

Enter some basic information about yourself (name and date of birth) and your mobile number so that a verification code can be sent to your mobile phone. Enter this verification code to log in.

Who can use this login method?

Patients with an active Patient Portal account and a mobile number registered with the practice.

Who cannot use this login method?

• Proxy users
• Patients whose practices have co-branded their Patient Portal

1. Select Log in with verification code.
2. Enter your first name.
3. Enter your last name.
4. Select your date of birth.
5. Enter your mobile number.
6. Select Send Verification Code.

The verification message has been sent to your phone. The following message appears at the top of the login screen.

The following image is an example of a verification code text message.

7. Enter the verification code.

The code expires in three minutes. To have another verification code sent to your phone, select Resend verification code.

8. Select Log In.

You are successfully logged in to the Patient Portal.

Login Attempts

• You are allowed three attempts to enter the verification code.
• After the third attempt, you are locked out for 60 minutes.
• If you try to enter the verification code and select Log In after three failed logins, an alert appears that includes how much time you have left before you can request a verification code again. The timer starts after the third failed login.
• Example: If you enter your third failed login at 9:00 AM, you will be able to request a verification code again at 10:00 AM.

Action	Result/Alert Message
You enter the verification code after three minutes (code has expired).	The verification code has expired.
You incorrectly enter the code three times.	You have reached the maximum number of failed login attempts. Your account is locked out. Please try again later.
You incorrectly enter the code once, request a new verification code twice (using Resend verification code), and incorrectly enter both resent codes.	You have reached the maximum number of failed login attempts. Your account is locked out. Please try again later.
You incorrectly enter the code twice, request a new verification code once (using Resend verification code), and incorrectly enter the new code.	You have reached the maximum number of failed login attempts. Your account is locked out. Please try again later.
You enter the code (correctly or incorrectly) after three failed attempts x minutes later (for example, 15 minutes) after your account was locked out and select Log In.	You have reached the maximum number of failed login attempts. Try again in 45 minutes.
You request a new verification code during the locked-out period and select either Resend verification code or Send verification code (depending on whether you are on the same tab/window or new tab/window).	You have reached the maximum number of failed login attempts. Your account is locked out. Please try again later.