Critical Issues NewsFlash - Significant Number of Characters in Obstetric Observations Causes a "404 Error" and the Character Limit Alert Does Not Appear

Potential Patient Safety

Significant Number of Characters in Obstetric Observations Causes a "404 Error" and the Character Limit Alert Does Not Appear

Release Date

February 3, 2023

Known Issue #

KI199164

Issue

In NextGen® Office EHR, if you enter a significant number of characters (more than 152 characters depending on the characters used) in the comments field in obstetric observations, the character limit alert does not appear, and the browser shows a "404 error." Since the alert does not appear, you are able to save the data, but you are not informed that the data within the obstetric observations may get truncated on the antepartum  report form. 

Steps to Reproduce

1. Open an encounter for a pregnant patient.
2. Click O on the SOAP menu and select Physical Exam.
3. Click the Obstetric tab.
4. In the Comments field of the Observations section, quickly paste a significant amount of text (more than 152 characters depending on the characters used) . 

Action Required

Character counts above 152 (depending on the characters used) may result in truncated observation notes.

The NextGen Office team recommends the following for all providers who have exported antepartum reports for their patients:

• Review antepartum reports to verify that observation notes were not truncated.
• If observation notes do appear truncated, update the observation notes in the patient’s encounter and then export an updated antepartum report.

Status

This issue was fixed on March 23, 2023.

Clients who are experiencing this issue can link their practice to this issue via the NextGen Healthcare Success Community homepage. Navigate to the Known Issues tab, select the known issue that is affecting your practice, and select the This Known Issue Affects me check box. A case will be created on your behalf and you will be kept updated on the status of this issue.