Protected Patient Information
Restrict Financial Information Users Are Not Fully Restricted
Known Issue #
KI174813
Release Date
January 3, 2019
The Issue
In NextGen® Office Practice Management, users with the Restrict Financial Information permissions set in User Maintenance can access financial information and post payments using the Unapplied Patient Payments Amount hyperlink on the patient chart.
Steps to Reproduce
From the patient chart, click the Amount hyperlink next to Unapplied Patient Payments.
Users are navigated to the Billing: Payments Overview page. Users have full access to the Payments module (e.g., post insurance payments, post patient payments, search payments, void payments, print payment reports (PDF).
Action Required
To help monitor user activity, the NextGen Office team suggests running the User Productivity Analysis Grid (report type: Practice Performance). This report tracks general actions in the following areas.
Status
This issue was fixed on April 24, 2020.
Clients who are experiencing this issue can link their practice to this issue via the NextGen Healthcare Success Community homepage (https://www.community.nextgen.com). Just navigate to the Known Issues tab, select the Known Issue which is affecting your practice, and check the This Known Issue Affects me check box. A case will be created on your behalf and you will be kept updated on the status of this issue.
