Critical Issues NewsFlash - Medication History Does Not Appear in Encounter Summary Preview When Patient Checks in from Patient Portal

Potential Patient Safety

Medication History Does Not Appear in Encounter Summary Preview When Patient Checks in from Patient Portal

Release Date

September 9, 2019

Known Issue #

KI188076

Issue

In NextGen® Office EHR, the Medication History does not appear in the Encounter Summary Preview when the patient checks in to the appointment from the Patient Portal. This issue occurs when the patient has prior medications listed under Medication History in their chart.

Steps to Reproduce

Patient Step

Check in to an appointment from the Patient Portal.

Provider Steps

1. The provider opens the encounter in EHR.

3. Click S on the SOAP menu and select Medication History.
4. Select the Medications Reviewed & Reconciled check box. 
5. Click the Encounter # at the top of the page.

Action Required

1. From the Medication History page in the encounter, click the medication's Sig.
2. Click Save.
3. Add a new medication to the Medication History.
4. Click the Encounter # at the top of the page.

Status

This issue was fixed on April 9, 2020.

Clients who are experiencing this issue can link their practice to this issue via the NextGen Healthcare Success Community homepage (https://www.community.nextgen.com). Just navigate to the Known Issues tab, select the Known Issue which is affecting your practice, and check the This Known Issue Affects me check box. A case will be created on your behalf and you will be kept updated on the status of this issue.