Potential Patient Safety
Follow-up Does Not Appear on an Active Recall List When the Encounter Is Pulled from a Blueprint
Release Date
August 28, 2018
Known Issue #
KI156906
The Issue
In NextGen® Office EHR, a follow-up that is saved and/or imported from a blueprint is not correctly created in the Recall List in PM.
Action Required
Do not save or import a follow-up in a blueprint. If you do use Follow-Up, after importing the blueprint, resave the follow-up.
Status
This issue was fixed on March 5, 2020.
Clients who are experiencing this issue can link their practice to this issue via the NextGen Healthcare Success Community homepage (https://www.community.nextgen.com). Just navigate to the Known Issues tab, select the Known Issue which is affecting your practice, and check the This Known Issue Affects me check box. A case will be created on your behalf and you will be kept updated on the status of this issue.
