Potential Patient Safety
Electronic Lab Results May Not Show All Result Values
Release Date
August 22, 2023
Known Issue #
KI202250
Issue
In NextGen® Office EHR, electronic lab results may not show all result values for patients with orders with multiple tests. This issue affects results with date in the Result In Date column between August 9 and August 12, 2023. Results reviewed during this time may be incomplete or missing.
Action Required
- In NextGen Office EHR, select Orders
from the top navigation bar to open the Orders Dashboard. - Select the ordering provider.
- From Filter View, select Reviewed Results.
- From Order Type, select Lab.
- From Lab Order Type, select Electronic.
- Filter the date from August 9 to August 12, and then select Search date range
. - Re-review the results of the orders with multiple tests (the ones with the grey + icon
).
Status
This issue was fixed on August 12, 2023.
Clients who are experiencing this issue can link their practice to this issue via the NextGen Healthcare Success Community homepage (https://www.community.nextgen.com). Just navigate to the Known Issues tab, select the Known Issue that is affecting your practice, and select the This Known Issue Affects me check box. A case will be created on your behalf, and you will be kept updated on the status of this issue.
