Potential Patient Safety
EPrescribing Medication May Result in Pharmacy not Receiving Sig Information
Known Issue #
KI204415
Published Date
December 11 2024
Issue
NextGen Healthcare has identified an issue with NextGen® Office where ePrescribing medication results in the Pharmacy not receiving the Sig information when using gm, mg, mcg, or mL in the Units drop down and there is text in the Additional Sig field.
Steps to Recreate the Issue
- Open NextGen Office EHR, Create or open a patient chart, and then create an encounter.
- Select P, and then select Prescribe.
- Select New Medication, and then select a Medication.
- For Units, select mL, mg, mcg or gm.
- Enter text into the Additional Sig field.
- Select Save and ePrescribe.
The pharmacy will not receive the SIG values. Only the Additional Sig information will be sent to the Pharmacy.StatusThis issue is fixed. The default administrative verb for medications with units of mL mg, mcg, gm is represented by Use (eg. Use 5 mL by mouth daily).Actions RequiredThis issue is fixed. For applicable medications that should not have the Administration verb Use populated in the Sig text, Additional Sig must be selected in the Units dropdown and the complete Sig instructions placed in Additional Sig.
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The issue described herein is a confirmed issue for the stated version(s). The issue may affect additional versions that have not been verified. If you are using a version that is affected by this issue but not included here, please report the issue through NextGen Healthcare Success Community.
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