Potential Patient Safety
Document Inbox Shows 50 Fax Pages When More Than 50 Pages Were Sent in a Single Fax
Release Date
October 24, 2019
Known Issue #
KI175107
Issue
In NextGen® Office EHR, Document Inbox shows 50 fax pages when more than 50 pages were sent in a single fax.
Steps to Reproduce
The following steps be performed after a single fax is received with more than 50 pages.
- In EHR, click Documents at the bottom of the page.
- Click Document Inbox.
Only 50 pages of the fax appear.
Action Required
If you receive a fax of exactly 50 pages, we suggest that you contact the sender to ensure that all pages were received.
Status
This issue was fixed on April 24, 2020.
Clients who are experiencing this issue can link their practice to this issue via the NextGen Healthcare Success Community homepage. Navigate to the Known Issues tab, select the known issue that is affecting your practice, and select the This Known Issue Affects me check box. A case will be created on your behalf and you will be kept updated on the status of this issue.
