Potential Patient Safety
Allergies Do Not Show When Prescribing Medications
Release Date
April 12, 2021
Known Issue #
KI197088
Issue
In NextGen® Office EHR, a documented allergy in the Allergies module does not show on the Medication List for some patients. Users are therefore not alerted to the patient's allergy on the Medication List. The drug-to-allergy interaction alert on the Medication Sig page is not impacted. Encounter Summary Preview, clinical summary PDF, and clinical summary C-CDA also are not impacted.
Steps to Reproduce
- In an affected patient's chart, click the Allergies tab.
The No Known Allergies button is disabled and The patient has no known allergies shows on the page.
- Navigate to a Medication module page by doing one of the following:
- In the chart, click the Medication List tab.
- In the encounter, click S on the SOAP menu and select either Prescribe or Medication History.
The patient has no active allergies shows on the page.
- Return to the Allergies page and click Add Allergy Status.
- Click to select an allergy.
- Click to select an Adverse Reaction and select an optional Onset Date.
- Click Back To Allergy List.
The patient has no known allergies still shows on the page even though an allergen is listed.
- Return to the Medication List, Prescribe, or Medication History page.
The patient has no active allergies still shows on the page. The page should show the active allergies as shown below.
Action Required
No user action is required.
Status
This issue was fixed on May 6, 2021. For affected patients who still have no allergies after this fix, you must click No Known Allergies again on the Allergies page of the patient chart. You might notice that the button was selected before, but is not selected now. You can update the patient's allergies during the patient's next encounter.
Clients who are experiencing this issue can link their practice to this issue via the NextGen Healthcare Success Community homepage. Navigate to the Known Issues tab, select the known issue that is affecting your practice, and select the This Known Issue Affects me check box. A case will be created on your behalf and you will be kept updated on the status of this issue.
