Critical Issues NewsFlash - Abnormal Phrases in Physical Exams May Be Removed When Edited Twice

Potential Patient Safety

Abnormal Phrases in Physical Exams May Be Removed When Edited Twice

Release Date

December 14, 2022

Known Issue #

KI199951

Issue

In NextGen® Office EHR, when a user saves an abnormal phrase in a physical exam and edits the phrase twice, the abnormal phrase may be removed. The abnormal phrase may be removed regardless of whether changes are made to the phrase.

Steps to Reproduce

1. Open an encounter that has a documented physical exam.  
2. Click O on the SOAP menu and select Physical Exam.
3. Click a body system button that has a documented physical exam.
4. Click  to change a normal phrase to abnormal.
5. Edit the phrase.
6. Click Save.

7. Click the same body system button as in step 3.
8. Click Save.

The phrase resets and the changes disappear.

Action Required

For every subsequent edit to the default phrase, copy and paste the existing content before editing the phrase. Edit the information and then save.

Status

This issue was fixed on April 6, 2023.

 

Clients who are experiencing this issue can link their practice to this issue via the NextGen Healthcare Success Community homepage. Navigate to the Known Issues tab, select the known issue that is affecting your practice, and select the This Known Issue Affects me check box. A case will be created on your behalf and you will receive updates on the status of this issue.