| Instructions | Potential Non-Clinical UrgentResubmitting Claims to an Archived or Deleted Insurance May Incorrectly Cause the Claim to Have an Incorrect Insurance IDKnown Issue #KI203268 Release DateMay 29, 2024
IssueNextGen Healthcare has identified an issue with NextGen® Office PM where resubmitting claims to an archived or deleted insurance causes the claim to have an insurance ID from an active insurance payer/profile.Steps to Recreate the Issue
- Open NextGen Office PM, create or open a patient chart.
- Select View /Edit Details, and then select Insurance Information.
- Add an insurance profile with an Insurance ID of 123.
- Submit a claim for the created profile, and then either archive the insurance by selecting the file folder or remove the insurance profile by selecting the recycling bin.
- Add a second new insurance profile with an Insurance ID of 456.
- Resubmit the claim from step 4.
The insurance ID for the resubmitted claim is 456 instead of 123.Actions RequiredUntil this issue is resolved, users should avoid archiving or deleting insurance profiles that may require submission. If a user needs to resubmit a claim where an insurance has been archived, users can reactivate the insurance by going to the Insurance Information section in the patient’s practice management chart, select Show Archived, and then selecting the file folder. If the insurance was removed, users can select Add Insurance Profile, add the same insurance name and ID, and then select Save. An alert will appear saying a profile was already created and asking if you would like to update the deleted insurance profile. Select Update. The insurance will return in an active status. StatusThis issue was resolved on September 05, 2024.
| Copyright © 2024 NXGN Management, LLC. All Rights Reserved. | The issue described herein is a confirmed issue for the stated version(s). The issue may affect additional versions that have not been verified. If you are using a version that is affected by this issue but not included here, please report the issue through NextGen Healthcare Success Community.
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